Refund Policy

Failed generations

If a generation is marked as failed, the credits charged for that attempt are returned to your account once. This is a credit adjustment and is not a cash refund. Check your credit balance and task status before submitting the same request again.

Payment or credit issues

If Stripe charged you but the order or credits do not appear in your account, contact support@bulin47aivideo.live with the account email, approximate payment time, amount and currency, and the Stripe transaction reference if available. Do not send a full card number or security code. We will check the payment record before asking you to purchase again.

Requesting a payment refund

Send refund requests to support@bulin47aivideo.live and include your account email, order reference, and reason. We review duplicate or incorrect charges and other requests under the terms shown at checkout and applicable consumer law. If approved, a payment refund is sent to the original payment method through Stripe; the time for it to appear depends on Stripe and your payment provider.

Nothing in this policy limits a refund, cancellation, or withdrawal right that cannot legally be waived. Eligibility for unused credits or a completed generation may depend on the law that applies to your purchase. Contact us if you need us to review a specific order.

Contact

For billing questions or refund requests, email support@bulin47aivideo.live. Include only the information needed to identify the order; never include full payment-card details.